Refund Policy
Last updated: May 1, 2026
MEXNI complies with the Act on Consumer Protection in Electronic Commerce of Korea and operates the following refund policy.
1. Eligibility for Refund
A full refund is available within 7 days of payment, provided that the service has not been used at all (no song generation, automation tools, YouTube tools, etc.).
2. Refund Process
- Step 1: Send a refund request email to aeluvopl@gmail.com. Include your registered email and the date of payment.
- Step 2: We verify eligibility (1–2 business days).
- Step 3: Once approved, the original payment method is reversed (card payment cancellation).
- Step 4: Refund completed (3–7 business days).
3. Non-Refundable Cases
Refunds are not available in the following cases: the service has been used at least once; more than 7 days have passed since payment; or use has been suspended for breach of these Terms or applicable law.
4. Partial Refunds
Pro-rata refunds for monthly subscriptions are not provided as a rule. However, in the case of service interruption attributable to the Company, refunds are calculated excluding the days actually used.
5. Contact
For refund inquiries: aeluvopl@gmail.com.